Digital & Data Services

Abt’s proficiency in data science, statistics, methodology, and project management helps government and community stakeholders uncover valuable insights. We devise new survey designs like address-based sampling and precision geographic targeting. We meet data collection challenges with innovations like Virtual Omnichannel Integrated Citizen Engagement (VOICE), which integrates inbound and outbound support for in-person, telephone, web, texting, and interactive voice response approaches, augmented with chatbots and Artificial Intelligence (AI) response scraping. From design through execution, we assess potential biases in every data source to ensure fairness.

Abt’s data value chain, including responsible Artificial Intelligence (AI), shapes practical, actionable insights for our clients’ decision-making. These data and tools have empowered public health surveillance, predicted PFAS blood levels and delays in nursing care, and analyzed thousands of surveys through natural language processing (NLP). Our data analytics and AI experts work within rigorous safeguards to prevent bias and inaccuracies throughout the process, clearing a path for positive impact in everything from healthcare to climate to housing.

Abt uses agile and human-centered design practices coupled with data analytics to provide the best digital solutions to transform systems, policies, and lives. We design and deliver interactive digital solutions using robust change management practices, a large partner ecosystem, and embedded security policies. We integrate fairness into every phase of our application development process, from initial team building and requirements gathering to testing and deployment.